Description
Make a Difference in Your Community Every Day!
Maximus is seeking a Bilingual Customer Service Representative I (English/Spanish) to join our team in Staten Island, NY. In this rewarding role, you will help New York Medicaid recipients navigate their healthcare options, access important services, and make informed decisions about their coverage.
As a trusted resource for the community, you will provide both face-to-face and telephone support, guiding individuals through the enrollment process, explaining managed care plan options, and delivering compassionate, people-centered service. Your ability to communicate fluently in both English and Spanish will help ensure members receive the support and information they need to access quality healthcare.
This is an excellent opportunity for individuals who enjoy helping others, building relationships, and making a meaningful impact in their community. Whether you are starting your customer service career or bringing prior experience, we provide the training and support needed to succeed, including maintaining your Certified Application Counselor (CAC) certification.
Position Details:
Full-time, onsite position located in an LDSS/HRA office in Staten Island, NY
Monday – Friday schedule, 8:30 AM – 5:00 PM
Comprehensive health and wellness benefits
If you are fluent in English and Spanish, passionate about serving others, and looking for a career with purpose, we encourage you to apply today and join a team dedicated to improving the lives of New Yorkers.
Why Maximus?
Work/Life Balance Support – Flexibility tailored to your needs!
Competitive Compensation – Bonuses based on performance included!
Comprehensive Insurance Coverage – Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
Future Planning – Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
Paid Time Off Package – Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
Holistic Wellness Support – Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
Recognition Platform – Acknowledge and appreciate outstanding employee contributions.
Tuition Reimbursement – Invest in your ongoing education and development.
Employee Perks and Discounts – Additional benefits and discounts exclusively for employees.
Maximus Wellness Program and Resources – Access a range of wellness programs and resources tailored to your needs.
Professional Development Opportunities: Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
- Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
- Assist Call Center Operations and other departments as determined by project management to meet business needs
- Regular member of a processing unit within the Outreach department: EEU, Data Entry, and Manual Notices
- Conduct shadowing / training activities with new hires
- Works in assigned special projects
- Maintain Certified Application Counselor CAC active certification
- Conduct Certified Application Counselor (CAC) tasks in select counties
- Maintain updated knowledge of the New York Medicaid Choice Project
- Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
- Perform other duties as assigned by Management
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Ability to speak, read, and write in English and Spanish fluently
- Prior work experience in customer service, data entry and or data processing
- Experience working with MS office applications (Excel, PowerPoint & Word)
Preferred Requirements:
- Intermediate to advanced proficiency with MS office applications (Outlook, Excel, PowerPoint & Word)- 2+ years of experience in customer service or related position
- Experience with New York Medicaid
